Being able to use their service easily is equally, if not more, important. Apr 27, 2023 IST 6 Min (s) Read. Overall, this is a dirty tactic to employ, and does not create a well-priced or trustworthy service. Then the issue was sent to their specialist customer support team. Viagogo is undoubtedly the largest global In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. There seem to be a few questions of whether or not Viagogo, if Viagogo is selling fake tickets, and if Viagogo offers help to their customers. Because this is a resell marketplace, you can also find tickets to shows and games that have been sold out at the venue. It appears a member of the public purchased them and then resold on Viagogo, it says. Pop-ups, notifications in giant red letters and queueing systems to keep you waiting have all been implemented to convince you to buy from them. They robbed us blind. you 100% money back if anything happens to your ticket. While airfares have moderated some, they are only slightly lower than last year's "sold-out summer.". Despite overcast skies, Seattle is a beautiful part of Washington State. The Eternal City can seem huge and overwhelming to first-time visitors. In the rare instance that a problem arises, viagogo will provide equivalent or better tickets, or a full refund. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Subscribe to Lonely Planet newsletters and promotions. Keep in mind, if you opt for a last-minute ticket to a sold-out show or game, you are taking the chance that the few that are available will be at a much higher price than they otherwise would be. Aside from the terrible timing, notably it was described as the worst deal ever by Forbes, the merger also attracted attention from British regulators who foresaw, correctly, that it would bestow viagogo a monopoly position in the UK. You will need to file a complaint via their system and ask for a At an average ticket price of $551, the price for Game 1 of the series is $164 more expensive than the second-highest average price -- $387 for Game 3 of the Cleveland Cavaliers-New York Knicks . Bruce Dickinson is giving behind-the-scenes tours of Iron Maidens Legacy of the Beast tour, The Command Sisters at City Folk in Ottawa: The interview, Ticket sales for U2s MSG Sphere gig arent going well. Just like GES SL, these activities appeared to constitute industrial-scale fraud, and also implicated viagogo in multiple breaches of consumer protection laws and the terms of their court order. Your browser does not support embedded videos. This time, they were called Sofia Wagner, a Munich-based seller listing thousands of extortionately expensive tickets to UK festivals and arena shows; H.E Events, a Dundee-based business listing thousands of extortionately expensive tickets to live events in the UK and globally; and Ticketing Expert LTD, a business registered to a bogus UK address that replicated the questionable grassroots model pioneered by GES SL. If Sofia Wagner, H.E. Adam Webb has worked in the music industry for around 20 years. This is definitely something to consider before using Viagogo. Viagogo does put a lot of emphasis on using interactive seating charts, and different colours to distinguish different ticket types and filtering options, which will help you sift through their many options. We only partner with safe websites so that you can be guaranteed tickets. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. The value of this merger is in North America. Both long and short-haul routes are affected, with ticket prices in France jumping 23.6 per cent on last year . Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. So, plan ahead and get your tickets early. Which is cold comfort, since prices seem so much higher than they were during the . If the date of your event is too near, it may not allow secure delivery When Your Event is Canceled or Postponed This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. In addition to their poor customer service, it is also to be wary of their high hidden fees . (I recently priced a ticket to Rome for June and got sticker shock when it came in at $2000for coach!). We were refused entry to a venue because the tickets were invalid. Then, on August 16th, the CMA published a new report recommending even tighter controls on ticket resale, including a strict limit on how many tickets an individual can resell. -Explore the world's largest selection of events. Creating a truly 'Happy Hong Kong' will take more than freebies and So, buy early and get the best price. Be patient and take your time as you decide to buy a ticket, and dont feel like you need to make a split-second decision about purchasing an expensive ticket. With that said, if something does go wrong then you have to once again rely on their problematic guarantee. All rights reserved. In the first, the Daily Records chief news reporter, Mark McGivern, doorstepped occupants of a relatively modest property in Dundee that was supposedly the headquarters of H.E Events. In February 2020, viagogo completed the surprise acquisition of rival site StubHub, paying $4.05bn to eBay in the process. The company has been cocking a snook at regulators since 2015 when the CMA ordered it to display the face value of tickets it was reselling. Events and Ticketing Expert LTD proved to be similarly fictitious then it would lead to a fairly obvious conclusion: viagogos business model runs on thin air. Why The Controversial Viagogo Purchase Of StubHub Is 'Bad - Forbes Madrid-based GES SL listed. supplying the tickets listed. So, you may need to fight for your I really want to go to this show. What are your experiences with third-party/resale ticketing like Viagogo? That's why airlines can charge such high average fares," Sobie said when contacted. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Its my favorite time to travel anyway, as its usually cheaper and less crowded. Or, to put it another way, viagogos single biggest supplier was committing a mass-scale multimillion pound fraud and selling tickets they didnt possess. Often, the priciest tickets don't sell . These security measures ensure that fraudulent sellers do not operate on our marketplace, and that our buyers are protected.Our Ticket Guarantee is that buyers are guaranteed to receive valid tickets in time for the event. It was only when I confirmed the purchase that I realised the cost was 2,400 for the tickets that havent even been released yet. Despite a great marketplace, Viagogo tack on an incredibly high booking fee or in other words, their cut for the service they provide to their tickets. Make sure the email isn't sent to your spam folder. Filtering what is happening in music to save you time, money and effort. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. We went to the event and was told there was no tickets for us. When announcing the merger in November 2019, viagogo stated the acquisition of StubHub was paid for in cash. I paid \u00a3336.93 for 2 tickets. The whole time I was guaranteed by Viagogo that I would receive my tickets in time for the even.\r\nWe flew into Louisville and on the Thursday before the event we went to Churchill Downs and inquired about them releasing the tickets to the third party vendors. ", "I wouldn\u2019t even give this company if thats what you can call them 1 STAR. These settings can be found usually in the top right or bottom left of the site. Viagogo accused of listing non-existent tickets on behalf of seller However, there has been a great deal of criticism directed towards Viagogo as of late. The Foo Fighters announce their first gigs without Taylor Hawkins. Copyright 2023 SeatPick. The ticket is genuine, but it's also been sold to a bunch of other people, and only one person can get into the venue. I may have bought concert tickets from Viagogo - Reddit Viagogo dont force you to register before using their service, which is a great timesaver if you dont intend to use Viagogo often. Strengthen your review by uploading photos & videos. have read the fine print. There arent enough planes or pilots. Is Viagogo Legit? - Tech Junkie Made at least 30 phone calls to Viagogo and their response was that I would get the tickets in time for the event. We asked our friend Clint Henderson at The Points Guy (a sister company to Lonely Planet) to give us his take on where post-pandemic airfares stand. Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. Viagogo just suggests I relist the tickets, but this would have ripped somebody else off, too. Then, on Monday August 16th, two investigations drawn from FanFairs evidence were made public. I haven even read that a Baron is associated with this company he really must be having a great laugh at us easy prey. And why is the Ryan & Jacob Corporation listing thousands upon thousands of what appear to be non-existent tickets for prices that no one will pay? There are complaints. Would you like to add a photos or videos? This handed the UK platform official resale status at prestigious venues like The O2 and Wembley Arena. Fuel prices have cooled in the past year, but crude is still more than 50% expensive than in January 2019, posing a problem for airlines as fuel is their single-greatest cost. like age requirements to enter certain events. With recent reports of Viagogo backing out of their customer guarantees, there is no safety net for customers to depend on if something does go wrong. Those are resellers. In other words, we wont hesitate to take action; except we will hesitate to take action because we dont have any powers. Submission and publication are subject to our terms and conditions: see http://gu.com/letters-terms, Three 18 tickets for the BBCs The Biggest Weekend festival ran up a final bill of 1,772, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. For low-income families, life has only become more expensive. keywords. Trust us on this. Airlines idled large portions of their fleets because travel demand was so lackluster during the pandemic that they weren't needed. Why is the ticket price different to 'face value' - viagogo on their top sellers locally and globally to find a popular event to attend. For more information, please see our Know that going into a resale site will have some fees attached for the use of their website. Interestingly, the increased consumer demand for travel has made up for reduced business travel, which has not returned to pre-pandemic levels. Following the You & Yours broadcast, this registration changed to a bogus address in Madrid and then, days later, Ticketing Expert LTD shifted into a new identity entirely. Youll be glad to know that it is a relatively painless process to find your tickets on Viagogo, thanks to a host of search features on their site. Absolute joke. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. A Few Pro Tips on Buying Tickets From Viagogo. there is an issue. He used to be a journalist and author, before making the inevitable leap into PR. This story is flagrantly wrong. From painstaking research, it appeared that these 3 sellers were responsible for an astonishing percentage of viagogos total inventory. So there are still ways to save. DO NOT buy online tickets from #viagogo #southafrica #Nigeria #egypt. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. All of it adds up to higher prices. Plus, although This has led to major damage to their online reputation and good name. Who do you think should fill the drummers slot? Yeah, the other comment is right. While they do offer the largest ticket supply in the world, Viagogo has been constantly in the news in recent years in regards to their selling practices. With that said, Viagogo need to take a cut as well and they can be quite greedy. were actually rejected by the event organizers, or if your tickets had not been Expect to spend in the neighbourhood of $4,000. With more than 60 websites tailored to different regions all over the world, Viagogo has become a globally available brand in the span of a decade. I have reported your fraud. able to get tickets to your events without sites like Viagogo. reliable customer support, and ticket guarantee. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. legitimate ticket in time for the event. of filters such as date, location, timeframe, maximum price/ticket, or specific This is not to say that you will be charged in your own currency, as usual, they charge the original listing price that was set by the seller, but you will know what that translates to in your currency. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. Executives . accepted for some reason. more reasonable. and if they dont arrive, not only will you get a full refund but the seller There are also extensive complaints on the internet about Viagogo's lack of customer service and support. Then I was notified that the issue was sent to relevant department to resolve. When our tickets were not provided they refused to provide a refund . You can reach all of these options by clicking on the green search button, without entering any key terms and you will reach their Advanced Search page where you can type in multiple terms to search by. Why Knicks and Kings are breaking records for most expensive NBA We only compare tickets from safe, trusted and fully verified ticket websites. -Discover the hottest events in your area. I've heard a lot of horror stories but I also know that some people haven't had issues. Viagogo Reviews (2020) | Is Viagogo Legit & Safe Site? At one Barcelona event, Ryan & Jacob are listing 6 x 21 tickets for 32,528 each. The Points Guy publishes flight deals every day including several for sub-$500 flights to Europe. Inflation of all kinds is also at play here. This could cause them to end up lowering the price to something Stupid or what? People tend to have a few concerns about the safety of using ticket vendors. Why airline tickets are still so expensive and likely to remain that way
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